Theodis Lee Holmes

713-201-9055

Professional Summary

 

·               I have about 16 years being a Voice Engineer

·               I am well versed with using Aruba, Avaya, Cisco, Tandberg Solutions

·               I provided  Network design, and  have the ability to troubleshoot and support related to VoIP using AVAYA and UCM Communication solutions”

·               I designed, plan, and implement all aspects of the Voice, Wireless and Video network infrastructure, with a strong background in AVAYA, ARUBA and Cisco

·               I am MCSE, CCNA, CCNP certified and have my CCIE written: I am getting my CCIE Lab in the summer of 2016

·               I have experience configuring and troubleshooting Cisco network routers, switches and firewalls for medium and large size locations and enterprise at IBM, Baker Hughes, and Hess

·               Information systems professional with over 23 years of technical experience in supporting functional integration, local area networks, protocols, operating systems, communication applications, configuring, and upgrading hardware/software.

·               I provided  Network design, and  have the ability to troubleshoot and support related to VoIP with teleports and Stabilized and Un-Stabilized Antennas: Seatel Comtec and Spectrum Analyzers

·               I have working knowledge of Sat ILEC providers like Satmex 5, Satmex 6, T-14, EMEA, and L, C,  KU and KA band

·               Managing and giving operational support to techs out in the field, offshore, and leading the onsite support team to provide local and global support remotely and by phone.

·               Ability to interface with the business community with concerns issues, outages, and support escalations. 

·               Resolving production support issues, questions, and conflicts from support team and customers as needed to network monitoring like Solarwinds and tracked metrics by running monthly reports out of the Help Desk application Remedy, Heat, HPSC, and Etc.

·               Worked with managers and other co-workers and or outside personnel to coordinate server or other infrastructure projects and tasks to be completed.  

 

Software Skills

MS Office 97/2000/2003/2007, Windows NT 4.0/Windows 2000/XP/Vista/Windows 7, Active Directory, VoIP Cisco UnityAdmin and Call Manager 3.3-4.2-6.0,  Redhat, MS Project, SMS 2.0, MSA Windows Back Office, Lotus Notes, Lotus 1-2-3- 6.x, cc: Mail, Microsoft Exchange 2000/2003/2008, MS Communicator, LiveMeeting expertise, Go To Meeting, Citrix Metaframe v. 1.8 (thin-client), Solarwinds, Blackberry Server, Data Management, PBX Systems, Adobe 10, SMS 2.0, Outlook, GroupWise, Right FAX, Survive IT, Site Server 3.0, Track, SourceSafe, HEAT, Belarc Advisor, FrontPage Pro, Visio, GUI Front-end, Putty, Telnet,  Ghost, Drive Image Pro, Wireless Point to Point, Night Radia

 

Intel

Lucent/ Avaya PBX Systems, HP-OpenView Administration, LAN/WAN, Blackberry Units, Firewalls (checkpoint), Hubs, Cisco Routers and switches, VPN, Frame relays, Ethernet, Baystack switches, Service Pack SP3 -6a, QoS, IPSec, GRE, HSRP/VRRP, NAT/PAT, DS3, ISDN, T1, T3, OC3, DCHP, OSPF, FTP, RIP, DNS, MPLS, BGP, TCP/ IP, VERITAS Tape Back-up

 

EXPERIENCE

Nisource Transmission and Storage 11/2011 to Present

Senior Network Architect Lead (Contractor)

·   Documentation planning  of new and future projects with project managers to complete project timelines

·   Research and recommendations for Network Design, to new and existing hardware upgrades router and switch templates/configurations.

·   Installed and configured the Cisco routers and Cisco Switches, and Nexus Series Models 7000 and 9000

·   Design and implemented a Network Architecture Modeling structure

·   I have working knowledge of F5 load balance firewall implementations

·   Used TACACS, Puddy,  CiscoWorks/NNM/Vitalnet/Vital QIP,  Riverbed, NetScout for lost packets (nGenius), Firecall, PIMS, ESM, and Passcalc.

·   I installed configured and implemented Palo Alto Firewalls PA-3060 PA-3020 and WF-500

·   I have experience dealing with Site Surveys with what is there and what is not needed to standardize the site

·   Telephony System Designs, I managed Avaya IPT/ VOIP nationwide and supporting remote clients.

·   I have many years working with ATT, Verizon, and Comcast turning up PRI’s, T1, T3, and OC3 and created disconnect orders to terminate service for Demarcs, POTS line, and 66 Blocks.

·   Configured and maintained add/removes updates, and mobility extensions ATT and Verizon mobility .

·   Used Load Balancing, VLAN Trunking OSPF, RIP, IGRP, EIGRP, BGP, TCP/IP Routing, QoS, IPSec, GRE, HSRP/VRRP, NAT/PAT, and Protocols.

·   Documentation planning  of new and future projects with project managers to complete project timelines

·   Research and recommendations for Network Design, to new and existing hardware upgrades router and switch templates/configurations.

·   I installed, configured, and implemented wireless standards through the use of APs/WAP and LWAPs throughout all NiSource nationwide for employees and visitors at locations, remote locations and used radius for user authentication for wireless and active ID key when coming across VPN. Also did full scale documentation for each existing or new configuration design.

·   Design and implemented Cisco Wireless infrastructure for all locations 400 locations worldwide. Configured and installed the WLC 5508 and 2504 with Air LAP 1262N with all locations with to separate Vlans for Corporate users and Vlans for Guest wireless.

 

 

Baker Hughes (Comsys): Houston Texas1/2011 to 11/2011

Senior Network Architect Lead (Contractor)

·   Worked with Project Manager for a aggressive timeline to complete a go live of SAP Integration deployment world wide to do a site to site survey to 388 sites Baker Hughes standards.

·   Dealing with many different ILEC’s worldwide from BT, Tel Mex, Lisa Communications, Telus, ATT, Verizon, EMEA, and Asia Pacific for the many different cost provisions worldwide

·    Determined if sites worldwide were to have a T1 or E1, and also if the will have a VPN connect with a local internet provider depending upon the cost and the duration of the contract.

·   I have thirteen resources worldwide that report to me directly including three local for dealing with US issues with daily updates as the projects goes towards its go live date

·   Working directly with ATT for all US and Worldwide locations for MPLS and VPN connect point to point connectivity for a one time cost provision for all location in the US.

·   Used Red Hat to provide a rapid-deployable tool for systems in remote locations in the gulf and worldwide to administer and manage a complex, geographically disbursement of desktop deployments from a single web-based console.

·   I also used Red Hat Network administer to remotely update, group, deploy, and provision desktop systems. Whether it's 10 or 10,000 desktop systems worldwide.

·   I made major improvements to everything, from OpenOffice and Firefox to networking, laptop support, peripheral support, graphics, and multimedia.

·   Also to client installations can be finely tailored and locked down for simplicity and security for any task workstation for those who systems require performance and visualization standards.

·   Design and implemented a Network Architecture Modeling structure

·   Design and implemented Cisco Wireless infrastructure for all locations 400 locations worldwide. Configured and installed the WLC with Air LAP 1262N with all locations with to separate Vlan 3 for Corporate users and Vlan 4 for Guest wireless.

·   Documentation planning  of new and future projects with project managers to complete project timelines

·   Research and recommendations for Network Design, to new and existing hardware upgrades router and switch templates/configurations.

·   Designed new configurations per site being that every site is considered unknown until assessment is complete

·   Created a minimum hardware requirement that is needed for every site

·   Also worked with tools team to develop the SAP GUI  platform for the clients in the field to push through SCCM for updates of SAP, Microsoft products, third-party applications, custom in-house line-of-business applications, hardware drivers, and system BIOS to a variety of devices—including desktops, laptops, servers, and mobile devices.

·   I used NETQOS and Solarwinds to get information from remote sites worldwide

·   Did site assessments for 388 sites to make the compliant to BHI standards

·   Designed configurations for routers, switches, and symmetry commander for remote connectivity per site

 

HP Corporation (VisionIT): Houston Texas10/2009 to 12/2010

Senior Network Engineer (Contractor)

 

·   Installed and configured the 3Com/Cisco routers and 3Com procurve switches and Cisco Switches

·   Design and implemented a Network Architecture Modeling structure

·   I used MS Communicator to communicate with associates throughout HP.

·   I used all new HP Proriliant  servers and blades using Microsoft server 2003 and 2008.

·   Installed STK Clariion CX-600 as a multi-host fibre channel with capabilities of 128 hosts and HP-UX as host. STK tape silos, EMC Symmetrix, and Clariion Brocade switches and web tools, implemented full data back up procedure using Veritas Backup Exec, and troubleshooting the TSM (Tivoli Storage Management)             

·   Installation of new IBM Standalone and Blade servers, Sun Servers, and EMC and ADIC storage cabinets, VMware ESX Servers, maintenance, updates, and network architecture

·   I used multiple vendors to get implementations competed and documented to complete the ticket.

·   Used TACACS, Puddy,  CiscoWorks/NNM/Vitalnet/Vital QIP, Riverbed, NetScout for lost packets (nGenius), Firecall, PIMS, ESM, and Passcalc.

·   Telephony System Designs, I managed Avaya IPT/ VOIP and Cisco Call manager 3.3, 4.6, 6.0 across world continents with supporting remote clients..

·   Configured and maintained add/removes updates, and mobility extensions. Also used Unity Admin for voicemail (TDM, VoIP, CTI, contact center)

·   Used Load Balancing, VLAN Trunking OSPF, RIP, IGRP, EIGRP, BGP, TCP/IP Routing, and Protocols.

·   Documentation planning  of new and future projects with project managers to complete project timelines

·   Research and recommendations for Network Design, to new and existing hardware upgrades router and switch templates/configurations.

·   I installed, configured, and implemented wireless standards through the use of HP Procurve APs/WAP and LWAPs throughout all HP worldwide for employees and visitors at locations, remote locations and used radius for user authentication for wireless and active ID key when coming across VPN. Also did full scale documentation for each existing or new configuration design.

 

HESS Oil and GAS Corporation (Search Technology): Houston Texas8/2008 to 10/2009

Senior Network/ Desktop / Communication Engineer (Contractor)

 

·   Remote and on-site support and network monitoring of satellite communication systems and voice and data networking equipment on offshore and land-based facilities.

·   I installed and implemented tape back units on 16 offshore and 8 remote drilling locations. Worked with Iron Mountain to receive and pick tapes. I also restored files when needed for company men who need specific files restored when lost. I also scheduled weekly and monthly back-up tapes within each site.

·   LAN/ WAN Architect for 8 global data centers and 7 Drilling platforms offshore and 15 remote locals across the globe.

·   Deployed Maximo worldwide for Hess global initiatives

·   Experience with a multitude of equipment so as Weatherford, Oceaneering, Cameron, Hydril, Kongsberg, L-3, Emerson Process, Raytheon, Honeywell, and Siemens.

·   Talked with Project managers for upcoming projects and configured LAN/WAN environments as necessary. Also took existing configuration and upgraded them as needed to the project plan.

·   Used AT&T Commerce to get Router and Switch hardware and cables. Also used Orange Business Services for some of my North America and overseas MPLS Clouds but mostly used ATT.

·   Researched and recommended LAN/WAN/MAN, to L3 to L4 to specific VLANS per group, VLAN Trunking OSPF, RIP, IGRP, EIGRP, BGP, to bandwidth utilization, configurations for router and switches to new Data Center as need for new building to cabling, to dealing with ILEC to MPLS, to fiber, to back office, and the bridge configuration from old building to new till everyone is moved. 

·   Successfully designed and rolled out Multicast infrastructure for delivering live video streaming across the MPLS infrastructure

·   Took phone calls from the customer, tracking with trouble ticketing system using IBM Maximo Ticket Base system doing first, second, and third level support.

·   Research and recommendations for Departmental handbook, to communications, software, and hardware upgrades to Support Manager.

·   Telephony System Designs, I managed Avaya IPT/ VOIP and Cisco Call manager 3.3, 4.6, 6.0 across world continents with supporting 8000 clients. I did add/removes updates, and mobility extensions. Also used Unity Admin for voicemail (TDM, VoIP, CTI, contact center) Aruba Wireless.

·   I used SCCM for updates of Microsoft products, third-party applications, custom in-house line-of-business applications, hardware drivers, and system BIOS to a variety of devices—including desktops, laptops, servers, and mobile devices.

·   Ability to monitor, perform onsite and virtual  coverage to 8000 users in the HESS Corporation Global area and charged according cost centers through VPN, and Citrix.

·   Installed and configured the Cisco Switches, Jupiter firewall, and Cisco routers (puddy) TACACS.  I also used CiscoWorks/NNM/Vitalnet/Vital QIP, NetScout for lost packets (nGenius), Firecall, PIMS, ESM, and Passcalc.

·   Storage Area Networks (SAN),  Enterprise Storage Arrays deploying storage with controller based systems such as EMC Clariion installing and configuring host bus adapters installing and configuring multipathing software EMC Powerpath knowledge/experience designing and deploying local/remote mirroring solutions for backup and disaster recovery with knowledge of SRDF, Truecopy, Timefinder, and Shadowimage.

·   I installed and tested Patch Panels, Punch Downs, 66/110 b blocks, 110-patch panels.

 

 JP Morgan Chase (Collabera): Houston Texas10/2008 to 03/2009

Datacenter Network Engineer (Contractor nights)

 

·   Design and implemented a Network Architecture Modeling structure like Utilization Scalability Traffic Requirements, Patterns Bandwidth/Application Analysis, Wide Area Network Inventory and Assessment, and Communication Services Contract Negotiations.

·   Configured OC-192, OC-48, and OC 3 Routers across the MPLS infrastructure

·   LAN/ WAN Architect for 17 data centers globally

·   Installed and used Cisco Firewall, Checkpoint VPN-1 Gateway, Synoptic Lattishubs, & 3com Hubs, Cisco Routers 6350 Series (Catalyst 5500 & 6500 Series)  Cisco IOS

·   I have working knowledge of Network analyzers, e.g.  Sniffer, Wireshark/Ethereal, tcpdump, fw monitor.

·   Used Load Balancing, VLAN Trunking OSPF, RIP, IGRP, EIGRP, BGP, HSRP, DWDM, TCP/IP Routing, and Protocols, Frame relays, Baynetworks/Baystack switches and Ortronics Cat 5, Using System backing up network data.

·   I installed new Dell Poweredge Servers, Windows 2000 Advanced Server with Exchange 2000 Server, Active Directory, and Exchange 2000 Clusters.

·   Installed STK Clariion CX-600 as a multi-host fibre channel with capabilities of 128 hosts and HP-UX as host. STK tape silos, EMC Symmetrix, and Clariion Brocade switches and web tools, implemented full data back up procedure using Veritas Backup Exec, TSM (Tivoli Storage Management)             

·   Installation of new IBM Standalone and Blade servers, Sun Servers, and EMC and ADIC storage cabinets, VMware ESX Servers, maintenance, updates, and network architecture

·   Ability to diagnosis/troubleshoot hardware issues server, hard drive,  power supplies, and memory replacement on Compaq and IBM  equipment

·   Ability to monitor 100+ sites in the Houston and surrounding areas and charged according cost centers using remedy ticket

·   Installed and used IBM Director and Compaq Insight Manager to monitor and sync with Remedy for ticket automation to email for Servers to technicians on call, and in the NOC

·   Ability to work with Global and Regional IT vendors for product placement and purchase

·   Installed and configured network to Liebert UPS, but also used IBM Power Executive to monitor power usage from each rack in the data center.

 

Invesco-Aim Investments (Matrix Resources): Houston Texas8/2007 to 8/2008

Network Design/ Server Engineer and Cabling Technician (Contractor)

 

·   Installation of new IBM Standalone and Blade servers, Sun Servers, and EMC and ADIC storage cabinets, VMware, maintenance, updates, and network architecture

·   Installed and maintained Blackberry servers and Blackberry units with Exchange and Active Directory. Worked with Verizon and T-Mobile to provide voice for the units.

·   Ability to diagnosis/troubleshoot hardware issues server, hard drive,  power supplies, and memory replacement on Compaq and IBM  equipment

·   Ability to monitor 100+ sites in the Houston and surrounding areas and charged according cost centers using remedy ticket

·   Responsible for network performance issues, designs issues and reviews, and new technologies purchases/

·   Installed and used IBM Director and Compaq Insight Manager to monitor and sync with Remedy for ticket automation to email for Servers to technicians on call, and in the NOC

·   Ability to work with Global and Regional IT vendors for product placement and purchase

·   LAN/ WAN Architect for 17 data centers globally through MPLS infrastructure

·   Installed Bloomberg Software in the Server and PC and supported clients globally

·   Installed and configured network to Liebert UPS, but also used IBM Power Executive to monitor power usage from each rack in the data center.

·   Installed and configured 6509 and 3750 Cisco Switches, Monitored VLAN across the network.

·   Enabled SNMP to monitor Servers

·   Telephony System Designs, I managed Cisco Call manager 3.3, 4.6, 6.0 across world continents with supporting 30,000 users. I did add/removes updates, and mobility extensions. Also used Unity Admin for voicemail (TDM, VoIP, CTI, contact center) Data Center raised floor equipment planning and layout, and FM200 & Other Dry-Type Suppression Systems. I installed and maintained Exchange, Active Directory, Load Balancing, Voice, IPT and DNS, Call Manager and Unity Cisco 7940 and the 7960 multi-function VoIP phones and the WAP, LWAPP, WLSE, and service module engines LEAP and WISM. Cisco switches 3560 series with POE and Cisco 1700 routers.

·   Design and implemented a Network Architecture Modeling structure like Utilization Scalability Traffic Requirements, Patterns Bandwidth/Application Analysis, Wide Area Network Inventory and Assessment, and Communication Services Contract Negotiations.

 

 

 

 

 

 

JP Morgan Chase (Insight): Houston Texas5/2007 to 8/2007

Bank Technician (Datacenter and Field Technician) (contractor) (Contract ended))

 

·   Installation of new Servers, PC’s, laptop, Monitors, and Printers

·   Ability to diagnosis/troubleshoot hardware issues PC, laptop, hard drive,  power supplies, and memory replacement on HP and Dell equipment

·   Ability to monitor 200+ sites in the Houston and surrounding areas and charged according cost centers

·   Telephony System Designs, I managed Cisco Call manager 3.3, 4.6, 6.0 across world continents with supporting 30,000 users. I did add/removes updates, and mobility extensions. Also used Unity Admin for voicemail (TDM, VoIP, CTI, contact center) Data Center raised floor equipment planning and layout, and FM200 & Other Dry-Type Suppression Systems.

·   Inspected and installed TCD’s, Currency Counters, Coin Dispensers, and Coin Sorters for teller usage

·   Installed and configured validaters and scanners for usage

·   Configured knew MFD Printers for the Houston location

·   Installed, configured, and fixed duplex unit, the process unit rollers and roller bars to the MICR, Network Printers, and Desktop/Personal Printers for each location

·   Installed and configured network to Liebert UPS, and attached the Micro Pod to the UPS.

·   Installed and configured the Cisco Switches and routers

 

CapRock Communications: Houston Texas, 5/2006 to 5/2007

Offshore-Field Tech III (Contract ended)

·   Setup, installed, repaired, and the ability diagnosis/troubleshoot electronic communications equipment(motherboard, power supplies, hard drives, and memory), but not limited to computers, laptops, servers, printers, radio, microwave, and satellite systems on land, offshore (including production platforms, drilling rigs, boats and other offshore based structures).

·   Implemented two way communications for 100+ of our off shore rigs. Installed the Marine Stabilized Antenna Systems for Satellite Communications C-Band to Ku-Band, from 4, 8, 16, to dual 40 watt bucs (two-way communications), Installed the Sea Tel 4004, 6006, 4996, 9707, 9797, and the TVRO Satellite Television-at-Sea (DBS/DTH, TV-at-Sea™), I also installed many versions of the Sea Tel Wave Call systems Internet-at-Sea models which were used for internet and voice on the rig.

·   Used Seatel Satellite systems stabilized antennas commercial-grade satellite communications systems. Also used I-Direct 3000 series for the modem but used it a switch.

·   Used and configured I-builder, I Sight to configure specific option files which guide the fixed or stabilized dish.

·   Installed wires through ceilings and/or under floors, in cable trays or wherever installation is required.

·   Shop duties included fabrication, set up, repair and cleaning of equipment. Acquisition and return of assets and spare equipment and maintaining adequate supply levels.

·   Communicate job progress to customers, CapRock Job Manager and Technical Services. I installed Avaya IP Dynasty Systems, and Nortel PBX,

·   I installed and maintained Exchange, Active Directory, Call Manager and Unity Cisco 7940 and the 7960 multi-function VoIP phones and the WAP, LWAPP, WLSE, and service module engines LEAP and WISM. Cisco switches 3560 series with POE and Cisco 1700 routers. Cisco firewall installation with support, and install video connectivity systems for offshore video conferencing for clients anywhere in the world.                       

·   Knowledge of Cisco routers, digital muxes, satellite modems and radios, media converters, fiber, up/down converters, telephony and stabilized antennas.

·   Ability to grasp new products and technologies with little formal training.

·   Ability to plan jobs, procure materials and install communications systems without supervision and minimal external support.

·   Possessed excellent written and verbal communications and decision-making abilities.

Volt Telecommunications Group: Corpus Christi, Texas 8/2003 – 5/2006

Field Technician III (Laid-off)

 

·   Maintained a 10 telephone company radius of an area of Houston to Laredo.

·   Had an average ticket base of 5 to 7 tickets a day.  

·   Installed and maintained Blackberry servers and Blackberry units with Exchange and Active Directory. Worked with Sprint/Nextel and T-Mobile to provide voice for the units.

·   I have experience in NDT the ability to diagnosis/troubleshoot in the home and commercial computers, laptop, servers (Raid 0, 1, 5), and printers, to Buzzing in the line, to adding jacks, and to NDT at the NID installations.  

·   Installed and used Cisco Firewall, Checkpoint VPN-1 Gateway, Synoptic Lattishubs, & 3com Hubs, Cisco Routers 6350 Series (Catalyst 5500 & 6500 Series) IOS version 11, (recently updated to 12).

·   Used Load Balancing, VLAN Trunking OSPF, TCP/IP Routing, and Protocols, Frame relays to MPLS infrastructure, Baynetworks/Baystack switches and Ortronics Cat 5, Using System backing up network data.

·   Migrating Multiple Cisco switches, router, and ADSL Back-ups to an all in one unit.

·   I routinely interfaced with Network Operations a full working knowledge of MPLS, IP, IMS, xDSL, VoIP, IMS wireless broadband Services, Engineering and other departments in completing work assignments.  

·   I have experience in SDSL and T1 installation. DSL needing one pr. and T1's needing two pair.  

·   Installed and repaired R1/B1 service with associated jacks and wire.  

·   Installed Fiber, CAT3 and CAT5e cables, and running cable. With experience in installing Slic cable terminals and sleeves and the ability to change out buried pedestals that have been damaged.  

·   Experience selling telecom and data products

·   Ability to development pricing proposals for each products and services

·   Performed BERT test from the CO.  

 

H-Technology Systems: Corpus Christi, Texas 9/2003 – 4/2006

Systems Engineer (Moved from Area)

 

Dell Computer Corporation: TechSolve, Austin Texas 8/2002 – 8/2003

Site Installation Engineer (Contractor) (Contract ended)

 

PDS Technical: San Antonio, Texas 11/2001 – 8/2002

Senior Network Engineer/Project Manager (Contractor) (Contract ended)

 

Birch & Davis Health Management, Austin, Texas    10/2000 - 6/2001

Senior Systems/ Project Manager (Laid-off)

 

Fisher-Rosemont Systems, Kuala-Lumpur, Malaysia/Austin, TX 8/1999 – 8/2000

Offshore/Network Engineer (Contractor) (Moved back to the States)

 

IXC Communication, Austin, TX 1/1999 – 7/1999

Project Manager (Contractor) (Contract ended)

 

Dell Computers, Austin, TX 4/1994 – 1/1999

Senior Server Test Engineer (Contractor) (Contract ended)

EDUCATION & CERTIFICATIONS

 

Bachelor of Fine Arts, University of Texas at Austin

CCIE Written

CNA - Novell Certified

CCNA, CCNP – Cisco Certified

Studying for CCIE written at present time

CCIE lab Summer of 16’

MCSE, MCP - Microsoft Certified

A+ - Hardware Certified

DOD Clearance "Secret" & "Crypto"

Dell Platinum Certified

Dell Platinum Soft Skills Certified

Dell Dimension, Latitude, Optiplex, and Server

Dell EMC SAN Servers

IBM Printer Certified

IBM Lenovo Laptops, Desktops, and Blade Servers

HP Printers, Servers, Laptops, and Desktops

Lexmark Printers

Sony Laptop

1 | Page